Services

Support for the work behind the work.

Administrative & operations support for growing organizations.

NDL supports the administrative and operational work that keeps small, growing organizations organized, responsive, and moving forward.

Core services

Four areas where NDL takes ownership

Ongoing support or a focused project, shaped around what your organization needs.

Executive & Administrative Support
Calendar, inbox, meetings, documents, client communication, and follow up.
- Calendar / Scheduling
- Inbox / Communication Management
- Meeting coordination and follow up
- Document preparation
- Vendor coordination
Operations & Project Coordination
Projects, workflows, deadlines, CRM organization, documentation, and next steps.
- Project planning and timelines
- CRM management
- Workflow coordination
- SOPs / Documentation
- Lead / Market Research
Healthcare & Practice Administration
Intake, scheduling, referrals, insurance workflows, credentialing, and patient administration.
- Patient intake
- Insurance verification
- Eligibility and benefits
- Prior authorizations
- EHR / EMR workflows
Billing & Credentialing Support
Claims follow up, denial tracking, aging A/R, payer enrollment, CAQH, and credentialing.
- Claims follow up
- Denial tracking
- Aging A/R
- Payer enrollment
- CAQH maintenance

Industry experience

Industry Experience

Flagship expertise

Healthcare Practices

NDL frequently supports therapists, psychiatrists, speech therapy practices, behavioral health providers, and other outpatient healthcare practices with the front office and revenue side of the practice.

Patient intake & scheduling
Insurance verification
Eligibility & benefits
Claims follow up
Prior authorizations
Credentialing
Payer enrollment
EHR / EMR workflows

Nonprofits
Project coordination, donor and CRM administration, grant tracking, board support, events, and program operations.
Real Estate & Property
Client follow up, transaction coordination, CRM management, vendor communication, and document workflows.
Growing Service Businesses
Law firms, insurance agencies, IT and cybersecurity companies, contractors, and consultants that need project and operational support.

Boutique by design

Close to the Work

NDL keeps a limited client roster, so each engagement receives focused attention. Clients work directly with the founder, with additional administrative support available when needed.